Serious About Support?
So Are We.

Get private, priority support from the people who built Backpack. Guaranteed response from a senior developer in max 24 hrs (workdays, Europe hours).

Get Premium Support Now See Pricing

WHY CHOOSE PREMIUM SUPPORT

Free community support is great. But not when your business depends on Backpack.

Don't get us wrong, we love the developer community built around Backpack. But when your business is on the line, it's time to get serious about support.

Do you:

Spend more time searching the docs than building your app?
Have to solve sensitive issues on public forums to get support?
Constantly wait for answers, hoping someone will help?

Get direct access to the Backpack core team

With Premium Support you talk directly to our team, get faster response times, and priority bug fixes.

WHAT YOU GET

Your shortcut to answers. Faster, smarter, private support for teams who mean business

10 hours of total priority support within 12 months.

Private AI chat on our docs

Chat with our docs and get instant answers to your Backpack questions, right where you need them. Exclusive for Premium Support buyers.

Private email support

Receive direct, confidential help through a dedicated support email (e.g., [email protected]).

Private Discord channel

Your own #priority-support channel, where your team can ask questions and get answers directly from us.

Guaranteed 24h human response

AI gives you answers, our devs give you certainty. A senior developer will personally reply within 24 hours on EU workdays.

Priority bug fixes

Skip the line and fast-track bug fixes. If you find a bug, we fix yours first before handling issues from non-priority buyers.

Peace of mind

Know that the Backpack core team has your back. Get best in class support from the people who built Backpack.

HOW IT WORKS

Save time and money with the Premium Support
plan. Get answers and fixes now.

Get instant AI answers, human expert support and priority
bug fixes—all in just a few steps.

Get private access

After purchase, you receive a private link, a dedicated email, and Discord access.

Ask for help anytime

Email us or start a chat on Discord whenever you need support. Help is one message away.

AI answers instantly

Our AI model responds right away to common support questions for faster troubleshooting.

Senior Dev replies

A real expert follows up in maximum 24 hours (EU workdays) to ensure accuracy.

Bug fix prioritization

Your reported issues go to the front of the queue and are handled with top priority.

Not included: video calls, debugging your code.

FAQ

Do you have questions? We have the answers.

Why should I pay for support?

If your business relies on Backpack, waiting for community support isn't an option. Our team members do spend as much time as possible helping the community, but cannot always answer all community questions in a reasonable amount of time. Premium Support gives you priority access to our experts.

Can I get a refund if I don't use my support hours?

Yes, if you are unhappy with the support you receive within 30 days of purchase, you can have your money back. But we cannot refund you later on (eg. if you haven't used any premium support for 12 months).

Can I use all 10 support hours in one month?

Yes, but most customers choose to spread their hours over several months. You can decide how you spend your hours depending on your support needs.

What happens when I hit the 10 hours limit?

You can either renew your support package or stick to community support.

Serious About Support? So Are We.